02906cam a2200361 i 4500 44 44 20804590 OSt 20260330100443.0 181230s2019 nju b 001 0 eng c 2018052533 9781119229254 (paperback) LBSOR/DLC eng LBSOR rda DLC pcc HD49.3 .S435 2019 658.4 S451 2019 23 Seeger, Matthew W. (Matthew Wayne), 1957- author. Communication in times of trouble : best practices for crisis and emergency risk communication / Matthew W. Seeger, Timothy L. Sellnow. 1st edition. Hoboken, NJ : Wiley-Blackwell, [2019] x, 139 pages ; 24 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment. "This book expands the focus by taking a 'best practices' approach to crisis communication and emergency risk communication, including an extensive discussion of how risks are identified and managed as part of crisis planning and recovery, as well as audience analysis, pre- and long-term post-crisis recovery, and the return to risk assessment and crisis planning. In addition, the added focus on emergencies, those threatening events that happen with greater frequency than full-blown crises, makes this book more appealing for practitioners than a book dedicated solely to crisis communication. Moreover, the added focus on emergencies includes naturally occurring events such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics. In existing crisis communication texts, these events are generally not covered in detail"-- Provided by publisher. Communication in crisis management. Sellnow, Timothy L. (Timothy Lester), 1960- author. Online version: Seeger, Matthew W. (Matthew Wayne), 1957- author. Communication in times of trouble 1st edition. Hoboken, NJ : Wiley-Blackwell, [2019] 9781119229261 (DLC) 2019001384 7 cbc orignew 1 ecip 20 y-gencatlg ddc CIR 3 0 0 ddc 0 0 NFIC CL CL RES 2023-06-26 Purchased (New Century Books) 9729 3 658.4 S451 2019 9729 2026-03-30 2026-03-30 2026-03-30 2023-06-26 CIR