best practices for crisis and emergency risk communication Seeger, Matthew W. (Matthew Wayne) 1957- creator author. Sellnow, Timothy L. (Timothy Lester) 1960- author. text bibliography nju 2019 1st edition. monographic eng

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x, 139 pages ; 24 cm "This book expands the focus by taking a 'best practices' approach to crisis communication and emergency risk communication, including an extensive discussion of how risks are identified and managed as part of crisis planning and recovery, as well as audience analysis, pre- and long-term post-crisis recovery, and the return to risk assessment and crisis planning. In addition, the added focus on emergencies, those threatening events that happen with greater frequency than full-blown crises, makes this book more appealing for practitioners than a book dedicated solely to crisis communication. Moreover, the added focus on emergencies includes naturally occurring events such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics. In existing crisis communication texts, these events are generally not covered in detail"-- Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment. Matthew W. Seeger, Timothy L. Sellnow. Includes bibliographical references and index. Communication in crisis management HD49.3 .S435 2019 658.4 S451 2019 Seeger, Matthew W. (Matthew Wayne), 1957- author. Hoboken, NJ : Wiley-Blackwell, [2019] 1st edition. (DLC) 2019001384 9781119229254 2018052533 LBSOR/DLC 181230 20260330100443.0 20804590 eng